TechBoodleManage your customers, tickets, sales, stock and finances in one connected workspace. Built for MSPs, IT repair shops and businesses that do both.
30-day trial at launch · Paid subscription after the trial · Pricing TBCYour business. Connected.● ● ●ONE PLACE TO MOVE WORK FORWARD
ONE WORKSPACE. YOUR WAY.
The tools you need for IT support and retail, brought together in one workspace.
Track leads from first contact to won business, with assigned follow-ups, scheduled callbacks and customer check-ins.
Keep tickets, customer contacts, job checklists, time logs and recurring maintenance together.
Manage parts orders, spare stock, refurbished devices and point-of-sale transactions.
Maintain product and service prices, build quotes, create invoices and record payments, including recurring billing.
Track licences, domains, renewals and compliance checks. View Microsoft 365 information with the customer’s permission.
Understand your business with profit reporting, customer service reports, price-change modelling and business planning tools.
Give each contact access to the tickets, invoices, estimates, support-hour balances, devices, licences and service reports they are allowed to see.
Record calls, emails, remote support and on-site visits with time spent. Keep appointments, reminders and assigned work in one place.
A Windows and Mac monitoring pilot, with device details, health alerts and policy development. Remote control, script execution and patch installation are not yet production-ready.
Search products and services, scan barcodes, track stock by shop, manage suppliers and use bulk CSV import and export. Barcode suggestions depend on catalogue availability.
Assign licence and domain renewals, schedule preventative checks and record the work that appears in customer service reports.
Set user permissions, customise company branding, share policies, use session locking and review the audit trail.
TechBoodle is in development. Connected services will require setup and permissions. Continuous RMM, live email delivery and accounting integrations are still being developed.
BoodlePass is our planned password manager for your team, with the option to offer it to your customers.
Planned features include personal and shared company vaults, a password generator, two-factor authentication, browser extensions, and Windows and Mac apps.
BoodlePass is in development. Availability, resale options and pricing will be confirmed before release.WHY TECHBOODLE EXISTS
We built TechBoodle because running an IT business should not mean juggling disconnected tools. Born from day-to-day work in IT support and repair, it brings the service desk, the sales pipeline and the business numbers into one workspace-so teams can spend more time helping customers.
FIND YOUR FIT
TechBoodle will offer a 30-day trial, followed by a paid subscription. Pricing will be confirmed before launch. Every plan is intended to include unlimited technician accounts. Joining the waitlist registers your interest only.
For IT repair shops, retail sales and refurbished stock.
For ongoing IT support and managed services.
Shop and MSP features in one plan.
| What’s included | Shop | MSP | Complete |
|---|---|---|---|
| Unlimited technician accounts | Included | Included | Included |
| Shared essentials | |||
| Client records, contacts, addresses and logosAvailable in test | In proposed plan | In proposed plan | In proposed plan |
| Sales board, cold/warm leads, snooze and callbacksAvailable in test | In proposed plan | In proposed plan | In proposed plan |
| Price book, quote calculator and branded PDFsAvailable in test | In proposed plan | In proposed plan | In proposed plan |
| Helpdesk, private/public notes and time loggingAvailable in test | In proposed plan | In proposed plan | In proposed plan |
| Email-to-ticket and customer email repliesConnection testing required | In proposed plan | In proposed plan | In proposed plan |
| Team calendar, appointments and remindersAvailable in test | In proposed plan | In proposed plan | In proposed plan |
| Quick Log, interactions and personal/shared notesAvailable in test | In proposed plan | In proposed plan | In proposed plan |
| Invoices, payment records and recurring billingAvailable in test | In proposed plan | In proposed plan | In proposed plan |
| Admin profit, running costs, targets and planningAvailable in test | In proposed plan | In proposed plan | In proposed plan |
| Projects, checklists and team collaborationAvailable in test | In proposed plan | In proposed plan | In proposed plan |
| Branded client portal with per-contact accessAvailable in test | In proposed plan | In proposed plan | In proposed plan |
| Suppliers, parts orders and catalogue CSV import/exportAvailable in test | In proposed plan | In proposed plan | In proposed plan |
| MFA, user permissions, audit history and session locksAvailable in test | In proposed plan | In proposed plan | In proposed plan |
| Private staff contracts and shared company policiesAvailable in test | In proposed plan | In proposed plan | In proposed plan |
| Shop operations | |||
| Cash/card-terminal checkout and receiptsAvailable in test | In proposed plan | Not included | In proposed plan |
| Physical stock quantities by shop/siteAvailable in test | In proposed plan | Not included | In proposed plan |
| Stock takes and printable price labelsAvailable in test | In proposed plan | Not included | In proposed plan |
| Purchasing used devices from customersAvailable in test | In proposed plan | Not included | In proposed plan |
| Refurb queue and single-use productsAvailable in test | In proposed plan | Not included | In proposed plan |
| Downloadable refurb diagnostic collectorDevice testing required | In proposed plan | Not included | In proposed plan |
| eBay listing import and manual trackerLive seller connection pending | In proposed plan | Not included | In proposed plan |
| Retail coupons and staff commission recordsAvailable in test | In proposed plan | Not included | In proposed plan |
| MSP operations | |||
| Support agreements and support-hour banksAvailable in test | Not included | In proposed plan | In proposed plan |
| Microsoft 365 and third-party licence recordsAvailable in test | Not included | In proposed plan | In proposed plan |
| Renewal review radar and assigned follow-upsAvailable in test | Not included | In proposed plan | In proposed plan |
| Recurring preventative checks and custom matrixAvailable in test | Not included | In proposed plan | In proposed plan |
| Monthly service and client-value reportsDelivery testing required | Not included | In proposed plan | In proposed plan |
| Domain and hosting renewal/cost trackingAvailable in test | Not included | In proposed plan | In proposed plan |
| Website health and domain availability monitoringAvailable in test | Not included | In proposed plan | In proposed plan |
| Microsoft 365 user/licence/mailbox snapshotsRead-only connector | Not included | In proposed plan | In proposed plan |
| Device inventory and monitoring alertsPilot | Not included | In proposed plan | In proposed plan |
| Roadmap | |||
| Remote desktop, scripts and patch deploymentNot production ready | Not included | Planned | Planned |
| Microsoft password/MFA, group and licence changesNot enabled | Not included | Planned | Planned |
| Accounting connectors and online card collectionNot connected | Planned | Planned | Planned |
| BoodlePass extensions, desktop apps and resalePlanned; paused | Planned | Planned | Planned |
Financial administration tools are restricted to authorised administrators. Additional shop locations will be available separately, with pricing to be confirmed. These are the proposed launch plans; the final feature list will be confirmed before subscriptions open. BoodlePass availability and pricing will be confirmed separately.
MAKE ROOM FOR BETTER WORK
BE PART OF WHAT’S NEXT
Register your interest and tell us what your team needs. We’ll email you about launch, the 30-day trial and how to get started.
Have a question? Add it to the message box and our team will reply to you directly.
A FEW USEFUL ANSWERS
TechBoodle is being developed and tested. Join the waitlist to hear about launch and early access. We’ll confirm availability before opening paid subscriptions.
TechBoodle will offer a 30-day trial, followed by a paid subscription. Pricing for Shop, MSP and Complete is TBC. All three are planned to include unlimited technician accounts. Additional shop locations will be priced separately.
Joining registers your interest in TechBoodle. It does not create an account, start the 30-day trial or begin a paid subscription. We’ll email you when the trial is available. After the trial, workspaces are intended to become read-only unless you subscribe.
BoodlePass, continuous RMM, live email delivery and accounting integrations are in development. Connected services will require setup and permissions. We’ll confirm which features are available before you start a trial.
Yes. Tell us about your workflow in the message box. The TechBoodle app also has a bugs and feature-request board, where suggestions are reviewed before publication.
Nicom IT Services Ltd receives your name, email, optional company/phone, plan preference and message through the contact form. These are used to answer your enquiry and send the launch / early-access updates you choose. They are not published, sold or added to a customer software workspace. There are no advertising trackers on this page. A necessary session cookie and short-lived anti-spam counters help the form work securely.
To stop updates, correct your details or ask us to remove your waitlist enquiry, reply to any update you receive.